Tesco customers told to check bank statements after a "technical error"

OVER the last few weeks, there have been multiple reports of shoppers in Tesco being double, or even triple charged for their shopping, as the supermarket chain experiences payment issues throughout the UK. The supermarket chain said a:- "technical error" meant customers who purchased fuel over October 2020 into December 2020, but promises from the supermarket that:- "you definitely won't have paid twice." Although not every store is affected, many customers are still waiting for their money to be refunded.

To help consumers protect their cash personal finance experts at:- Money.Co.UK has offered some much needed advice to consumers. Salman Haqqi, a Personal Finance Expert, at Money.Co.UK said:- "If you've been double charged and n provide a receipt or bank statement, Tesco has pledged to refund your money within 24 hours. However, if the payment error resulted in a bank fee, for example, if the error pushed you beyond your overdraft limit; there is no guarantee that the supermarket will pick up the charge. Tesco say that they'll evaluate each of these fee related issues on a case by case basis, so in the meantime, if you do have to shop in Tesco, ensure that you're drawing from an account with some spare cash in as a buffer. When it comes to the refunds, the process should be automatic, meaning you don't have to contact Tesco to ask for your money back. It is still sensible, however, to check and date each transaction carefully to make sure the issue is dealt with promptly. If it isn't fixed within 24 hours, contact Tesco directly. Online shopping orders are unaffected by the payment issues, so if you are still keen to buy from Tesco (maybe you have a lot of Club Card points built up), arrange an online order for the next week."

Have you been affected by this? Get in touch with our News Room by emailing us at:- News24@SouthportReporter.Com.
 

New green scheme for Liverpool homeowners

LIVERPOOL residents are being given the chance to make their home more energy efficient and save money at the same time. Liverpool City Council has been awarded Government funding to install external wall insulation in homes that meet the criteria and would benefit from the scheme.

Healthy Homes Team Programme Manager, Anju Rooney, said:- "We're committed to working with residents to make their home warmer and reduce energy bills. Energy costs are rising and by installing insulation measures, it will keep heating bills down, and at the same time make someone's living space more comfortable and improve the appearance of their property."

Eligible residents could save up to ₤375 per year once their home is insulated correctly. Insulation not only stops 35% heat loss through the walls, but it also prevents illnesses which arise from living in a cold home, such as pneumonia or asthma. It can also make homes more environmentally friendly.

To qualify for free external wall insulation, residents must meet the criteria below:-

► They must be a homeowner with a combined household income of less than ₤30,000.

► Their property must be of solid wall construction.

► The property must have an Energy Performance Certificate rating of E, F or G.

Liverpool's Cabinet Member for Housing and Regeneration, Councillor Barry Kushner:- "17% of people in our City live in fuel poverty, which is made worse because their houses don't have adequate insulation and are not heated properly. I urge anyone who meets the criteria to come forward. This scheme is fully funded for those eligible, they will get their homes properly insulated and will save money on their energy bills."

Anyone who believes they may be eligible for the initiative, is urged to contact Healthy Homes on:- 08000121754 and quote:- "Green Homes Grant," or email:- HealthyHomesProgramme@Liverpool.Gov.UK. Funding is limited and will be allocated on a 1st come 1st served basis. Please contact the team no later than Friday, 12 March 2021.