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Complaints Policy of Southport Reporter
1. Southport Reporter views complaints as an opportunity to learn and improve the quality of its journalism and the contents of its publication(s) for the future, as well as a chance to put things right for the person [or organisation] that has made the complaint.
2. Our policy is:-
Definition of a Complaint
3. A complaint is any expression of dissatisfaction, whether justified or not, about the editorial content, standards of journalism or conduct of employees or contributors involved in production of Southport Reporter that engages the standards set out in the Code.
Type of Complaints
4. You can make a complaint if you feel the IMPRESS Standards Code has been breached and the content on our pages is false, inaccurate, biased, abusive, misleading or can put you or any of your family in danger.
This may include:-
You can also complain about the physical behaviour of journalists. This includes:-
Please be aware that all points mentioned above might be irrelevant, if the case is in public interest.
Please refer to
IMPRESS Standards Code for more information:-
Who Can Complain and How?
5. Complaints may come from any person or organisation who is:
6. A complaint should be received by email:-
You can also submit your complaint via post:-
PBT Media Relations Ltd.
4a Post Office Avenue
7. Southport Reporter will try to resolve your complaint within 7 calendar days (except over Christmas and Easter period and other busy times where it may take up to 21 calendar days.)
If your complaint remains unresolved or if you are not satisfied with how the complaint has been handled, you can contact the IMPRESS organisation, which will provide support and give you the informal guidance on your complaint.
IMPRESS - The Independent Monitor for the Press CIC contact information.
16-18 New Bridge Street
Phone:- +44 (0)20 3325 4288
8. Employees or contributors are encouraged to contact the IMPRESS confidential whistleblowing hotline (“the Hotline”) if they are being pressurised to breach the standards set out in the Code or if they have concerns that the standards set out in the Code are not being adhered to more generally by Southport Reporter.
9. Any employee or contributor of Southport Reporter who uses the Hotline does so with the full support of Southport Reporter and in the knowledge that they will not be sanctioned as a result of doing so, even if a subsequent independent investigation carried out by IMPRESS, into Southport Reporter finds there to be no breach of the Code or of the IMPRESS Regulatory Scheme.
11. In respect of each title Southport Reporter will maintain a written record of all complaints, to include the name and contact details of the complainant, the material or conduct in respect of which the complaint is made and the alleged Code breach.
12. For each complaint record, Southport Reporter will include any steps taken by it to address the complaint, and the outcome of the complaint. This record will be made available to IMPRESS and to the public (in a redacted form, where necessary), for publication by IMPRESS in its annual report.
13. Southport Reporter should report to IMPRESS all compliance failures of which they become aware (whether complained about or not)
14. Monitoring and learning from complaints are reviewed quarterly by Southport Reporter to identify any trends which may indicate a need to take further action.
15. Overall responsibility for this policy and its implementation lies with the Editor of Southport Reporter.
16. Responsibility for ensuring that complaints are managed in accordance with this policy lies with a nominated senior legal and compliance standards individual for each title.
17. Each title shall include a statement of arrangements which includes details of the internal authority structure, where responsibilities for Code compliance lie, to whom notice of failure in compliance would be reported (whether complained about or not), together with steps to deal with any failures in compliance.
18. This policy is reviewed regularly and updated as required.