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Payroll errors impacting a quarter of all UK employees

NEW research from The Global Payroll Association (GPA), reveals that a quarter of all PAYE employees have received an incorrect paycheque at least once, and that in ½ of cases, it took longer than a week for their payroll department to correct the mistake.

The Global Payroll Association has commissioned a survey of 4,248 UK employees who are currently paid via PAYE to learn how frequently errors in payroll occur, the impact they have on employees, and how long the mistakes take to rectify.

When asked if their current employer had ever given them a paycheque that was incorrect, a quarter of PAYE employees (25%) said:- 'yes.'

  • In 78% of cases, the mistake was that the employee was paid too little. Meanwhile, in 19% of cases the employee was paid too much, and in 3% of cases, they weren't paid at all.

  • In 46% of cases the mistake arose from human error when calculating the employee's wages.


  • In 29% of circumstances, paycheques failed to include the correct bonuses or overtime pay, and 11% of the time, benefit and payroll deductions were incorrectly calculated.


  • In 56% of cases, mistakes with paycheques take more than a week to be corrected while only 13% of errors are fixed on the same day.

This has a real impact on the personal finances of affected employees with 28% the error caused them to have difficulty paying bills or rent.

To make things worse, 46% of employees say that they have been given an incorrect paycheque on more than one occasion.

Melanie Pizzey, CEO and Founder of the Global Payroll Association, says:- "The payroll department is the coalface of employee relations; if you're not paying your team correctly and promptly, it threatens to obliterate trust and makes it hard for employees to feel that they are truly respected by the company they work for. Businesses of all sizes can take simple, effective measures to make sure their payroll systems are as accurate as can be, but even then, mistakes can still happen. The important thing is how a company responds when a member of their team reports a mistake in pay. If the payroll department can respond quickly and compassionately, the mistake is likely to be entirely forgiven and forgotten about. But if the employee is left waiting for a week or more for the mistake to be corrected, it can breed very understandable resentment."

Survey Results; Full survey results can be viewed online, here.

Prescot temporary Banking Hub opens

CASH Access UK, the organisation set up to protect nationwide access to cash, has opened a temporary home for the Banking Hub in Prescot. The Hub is located in Unit 11 at the Prescot shopping centre and will provide local residents and businesses with basic banking and cash services. The temporary Hub will be open 5 days a week and will remain available until the new permanent Banking Hub opens. It offers a counter service operated by the Post Office, where customers of all major banks can carry out regular cash transactions,open:-  Monday to Friday, from:- 9 am to 5 pm. It also offers a Community Banker service where customers can talk to their own bank about more complicated issues on the day their bank is in the Hub:-

  • Monday: NatWest

  • Tuesday: Lloyds (coming soon)

  • Wednesday: Santander

  • Thursday: Barclays

  • Friday, 22 July 2024 - Halifax, from

Cash Access UK is a not-for-profit company that is owned and funded by 9 of the UK's biggest banks:- Bank of Ireland, Barclays, Danske Bank, HSBC UK, Lloyds Banking Group, NatWest Group, Santander, TSB and Virgin Money. These firms have come together to provide shared services available to all their customers. While this temporary Hub is up and running, Cash Access UK can confirm it is currently working to secure the permanent home for the Banking Hub. In the coming months, they will provide updates and the Hub open today will remain open until the permanent Hub is up and running. Local residents can also check for updates online.

Gareth Oakley, CEO at Cash Access UK:- “I’m delighted to announce that today we have opened the temporary Banking Hub in Prescot. The hub will allow local customers and businesses to access cash and face-to-face services. We are working to find a permanent home for the Hub and we hope to bring some positive news about the location soon.”

Dale Milburn, Executive Director, Regeneration and Economic Development at Knowsley Council:- “Welcoming the new temporary banking Hub to Prescot Shopping Centre is part of Knowsley Council’s plan to redevelop the shopping centre itself and to complement and enhance what Prescot town centre already has to offer and to ensure that the town centre continues to thrive.”

If you would like to know more about the Banking Hubs please contact:- CashAccessUK@Cicero-Group.Com.

CLA President reacts to General Election outcome

THE Country Land and Business Association (CLA) President Victoria Vyvyan said:- “We congratulate Labour on its election victory. The new Government must listen to and learn from the rural community, as farmers and rural business owners can so often provide the solutions to the problems that Government faces. We will work with Ministers constructively, and perhaps at times robustly, in pursuit of a strong rural economy. The new Government must hit the ground running. From providing certainty around the farming budget to overhauling the archaic planning system, it needs to go for growth with a robust and ambitious strategy for the countryside. The rural economy is 16% less productive than the national average, and closing that gap could add £43bn to UK GVA. With the right support, rural businesses can generate growth, creating good jobs and prosperity for every community.” 

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