Help us improve accessibility across the borough

SEFTON Council is asking people their views on the Council's new access controls and barriers policy affecting areas like the Coastal path, the Canal Towpath, and around Rimrose Valley.

To help to ensure that walking, wheeling or cycling in Sefton is accessible for all, the Council wants to improve or remove barriers for those accessing the Borough's paths. These proposals are in response to the latest national legislation and guidance for inclusive access.

The consultation includes:- a map giving people the opportunity to comment on barriers in the affected areas.

The results of this consultation will help shape the policy we use when reviewing barriers in response to national guidance. With the feedback, it will help prioritise which barriers to be removed or changed. Specific local consultation would take place before any identified barrier is changed.

Cllr Daren Veidman, Cabinet Member for Housing and Highways said:- "Ideally, we would remove all barriers, but the need to ensure people's safety and discourage anti-social behaviour means this is not always possible. That is why our next steps with the policy be consulting on each barrier on a case-by-case basis so we make the right changes. These could include putting in barriers that are accessible for wheelchair users, prams and cyclists but restrict motorbikes. We want everyone to be able to use our paths in Sefton, whether it is for leisure, traveling to work or School, or just to the shops."

People can have their say on access controls and barriers in Sefton on Your Sefton Your Say.

The consultation closes on:- Monday, 1 December 2025.

Stagecoach Merseyside celebrates national customer service week by championing customers and colleagues

STAGECOACH Merseyside is proud to announce its support for National Customer Service Week, taking place this week.  The company is using this week to celebrate its unwavering commitment to its customers, by putting a spotlight on their valuable feedback and showcasing the outstanding colleagues who make a difference every day.

Throughout the week, Stagecoach Merseyside colleagues will be encouraged:- to:- 'See It, Hear It, Share It' call to action to experience the service as our customers do, feeding back positive stories, as well as areas where we could improve.

Members of the Stagecoach Merseyside senior management team will be riding along certain routes and speaking to customers to get direct feedback, as well as holding customer pop-up events in key footfall areas.

Each day will focus on celebrating the people and the work that makes travelling with Stagecoach more affordable and better for the environment, but also easier and more enjoyable for everyone. The campaign is a demonstration of how exceptional colleague performance directly contributes to a better customer experience.

Simon Tramalloni, Interim Operations Director at Stagecoach Merseyside said:- "National Customer Service Week is a fantastic opportunity to celebrate both our customers and our colleagues. From our drivers to our support staff, everyone plays a vital role in our commitment to customer-first excellence. We look forward to celebrating their hard work and sharing the positive customer feedback that truly makes a difference and using it to continue improving our service for everyone."

In July, when the latest UK Customer Satisfaction Index (UKCSI) results were published, Stagecoach showcased the most significant year-on-year (YoY) improvement across the bus and coach sector with a +4.6pt score increase, earning its spot as the top-performing bus operator in key customer experience metrics.

You can find out more about National Customer Service Week by visiting:- InstituteofCustomerService.Com.

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