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Southport Reporter®

Edition No. 158

Date:- 03 July 2004

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energywatch launches Typetalk service to boost helpline for 18% of Southport residents

ENERGY consumers using a textphone now have their own dedicated helpline linked energywatch, the gas and electricity consumer watchdog. 

energywatch North West Director, David Sidebottom, said:- “As a campaigning consumer organisation it is important that the help, advice and information we provide on energy matters is an inclusive service. We are delighted that this innovation will benefit many more consumers who want to contact us.” 

Lorna Hammerstein, Head of Customer Services at Typetalk, said:- “It’s really good to see organisations like energywatch become Typetalk aware. It enables its services to be accessed by the 18 per cent of the population who have difficulties using the conventional telephone system.”

If you have hearing impairment or a speech impediment and need to use the textphone for making queries on issues like billing, switching supplier or misselling, or any other energy-related problem, you can ring energywatch on the special RNID Typetalk number- 

18001 08459 060708. 

A dedicated RNID Typetalk operator joins the line to relay the conversation between the consumer and the energywatch consumer adviser to answer problem or query. 

The Typetalk system which energywatch has decided to use identifies the consumer by STD code and then directs the call to the first available consumer adviser in the nearest regional office.

RNID Typetalk is the only national relay service for people with communication difficulties.

The service allows deaf, deafened, deafblind, hard of hearing and speech impaired people to communicate with the hearing world using the standard telephone system.

RNID Typetalk handle almost two million calls a year from around 15,000 textphone users.

For a gas emergency only the no. is:- 18001 0800 111999.

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Information Wanted About Quing Yu Kong

OFFICERS investigating the murder of Cheung Shing Cheung in Pine Court, Birkenhead, on 14 May this year, are appealing for information from the public relating to the whereabouts of a man they would like to talk to in connection with their enquiries.

Police are appealing for information about Quing Yu Kong, a 45 year old Chinese man, previously of Cleveland Street, Birkenhead. He is described as Chinese, 5ft 10in tall, with brown eyes, black cropped hair, a sallow complexion and has a scar behind his right ear.

Officers are keen that Mr Kong, or anyone with information about his whereabouts, contact them on the incident room number of 0151 777 2525, or call Crimestoppers on 0800 555 111, where their call will be treated in strictest confidence.

Charity Fun Day...

ST Faiths, in Great Crosby are holding a Charity Fun Day in the church grounds.  Opening at 11am by Clair Curtis Thomas MP the event will have, Bottle Trombola, Chocolate Trombola, Raffles, Bouncy Castle, Cake Stalls, Book Stalls, Bric-a-brac, Treasure Hunt, Hot Dogs, Craft Stall, Burger Bar and Face Painting.   Not forgetting the Carma School of Dance and Crosby Scout Jazz Band, who will entertain you.   The best event at the show will be the vicar in the stocks!  Yes back by popular demand, get to throw wet sponges at him...  

This years show will be in aid of the following:-

Amnesty International

Oxfam (crisis in Darfur Region of Sudan)

Mersey Mission for Seaman

Sightline...               Admission is just 30p!

(Advert)    Click on to see Alamir Bistro    (Advert)

Log On Today!  Hear the local bands, pop, rock, classical, jazz and more... also going out soon will be phone ins and other talk events that will keep you entertained.