launches Typetalk service to boost helpline for 18% of
ENERGY consumers using a
textphone now have their own dedicated helpline linked energywatch,
the gas and electricity consumer watchdog.
energywatch North West Director, David Sidebottom, said:- “As
a campaigning consumer organisation it is important that the help,
advice and information we provide on energy matters is an inclusive
service. We are delighted that this innovation will benefit many
more consumers who want to contact us.”
Lorna Hammerstein, Head of Customer Services at Typetalk, said:-
“It’s really good to see organisations like energywatch become
Typetalk aware. It enables its services to be accessed by the 18 per
cent of the population who have difficulties using the conventional
If you have hearing impairment or a speech impediment and need to
use the textphone for making queries on issues like billing,
switching supplier or misselling, or any other energy-related
problem, you can ring energywatch on the special RNID Typetalk
18001 08459 060708.
A dedicated RNID Typetalk operator joins the line to relay the
conversation between the consumer and the energywatch consumer
adviser to answer problem or query.
The Typetalk system which energywatch has decided to use identifies
the consumer by STD code and then directs the call to the first
available consumer adviser in the nearest regional office.
RNID Typetalk is the only national relay service for people with
The service allows deaf, deafened, deafblind, hard of hearing and
speech impaired people to communicate with the hearing world using
the standard telephone system.
RNID Typetalk handle almost two million calls a year from around
15,000 textphone users.
For a gas emergency only the no. is:- 18001 0800 111999.
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Wanted About Quing Yu Kong
OFFICERS investigating the
murder of Cheung Shing Cheung in Pine Court, Birkenhead, on 14 May
this year, are appealing for information from the public relating to
the whereabouts of a man they would like to talk to in connection
with their enquiries.
Police are appealing for information about Quing Yu Kong, a 45 year
old Chinese man, previously of Cleveland Street, Birkenhead. He is
described as Chinese, 5ft 10in tall, with brown eyes, black cropped
hair, a sallow complexion and has a scar behind his right ear.
Officers are keen that Mr Kong, or anyone with information about his
whereabouts, contact them on the incident room number of 0151 777
2525, or call Crimestoppers on 0800 555 111, where their call will
be treated in strictest confidence.
ST Faiths, in Great Crosby are
holding a Charity Fun Day in the church grounds. Opening at
11am by Clair Curtis Thomas MP the event will have, Bottle Trombola,
Chocolate Trombola, Raffles, Bouncy Castle, Cake Stalls, Book
Stalls, Bric-a-brac, Treasure Hunt, Hot Dogs, Craft Stall, Burger
Bar and Face Painting. Not forgetting the Carma School
of Dance and Crosby Scout Jazz Band, who will entertain
you. The best event at the show will be the vicar in the
stocks! Yes back by popular demand, get to throw wet sponges
years show will be in aid of the following:-
Oxfam (crisis in
Darfur Region of Sudan)
Mission for Seaman
Admission is just 30p!