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Southport Reporter®

Edition No. 167

Date:- 11 September 2004

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The Art of Customer Care

STAFF at one of Liverpool’s flagship cultural projects has been developing their customer care skills. 

Ten employees of the Bluecoat Arts Centre have recently successfully completed the Professional Customer Care Programme run by the city's Academy of Excellence.

Managers to caretakers have been taking part in the programme over the last three months. It is aimed at improving customer care skills for people involved in the retail, cultural, hotel and leisure industries.

The Bluecoat considered it essential that staff were offered the opportunity to take part in the programme in view of the major changes taking place there.

Charlotte Myhrum, Deputy Director, explained:- "We are embarking on a £9.75 million restoration programme which will restore the existing building and add a new wing with a gallery and performance space.

This means we have to close from December for about 18 months. When we reopen we will have an increased staff of 40 but in the interim we will be operating with a skeleton staff."

The Academy of Excellence in Customer Care is managed by the People Pool, part of Liverpool Business Centre. It was established two years ago to improve customer service throughout the city.


THE unique analysis from MyEquifax reveals Liverpool ranks in the bottom towns in the UK when it comes to credit scores after the recent boom in borrowing across the country.

Unique credit rating analysis conducted by leading credit information provider, MyEquifax, reveals that Liverpool has a poor credit rating compared to 913 postcode towns in the UK. Only 22.4 per cent of the Liverpool population scored in the excellent rating, putting it 823 in the rankings. Other towns in Merseyside performed better, including Neston ranked at 362 with an excellent credit rating of 35.2 per cent.

Neil Munroe, External Affairs Director of Equifax comments:- "The survey results reveal that the populations of some towns in Merseyside are managing their debts better than others. Overall, Merseyside has quite a low credit rating, with Bootle featured in the bottom with one of the worst in the UK. 

Through the Equifax Credit Rating we want to empower consumers, to help them gain a better understanding of their credit profile,"
continues Munroe. "This is an important tool to help people manage their debts and understand the factors that influence a lender's decision when granting credit. Using the information in their Equifax Credit Rating, individuals can take control of their finances and find the best credit deals to suit their circumstances."

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