ARRIVA ASKS CUSTOMERS TO RECOGNISE DRIVERS THAT GO THE EXTRA MILE
bus company, Arriva North West is asking Liverpool passengers to get
behind this year’s National Customer Service Week (NCSW) and help
identify and reward bus drivers that go the extra mile.
Each week, Arriva North West receives dozens of commendations from
passengers for its employees who have delivered exceptional service.
During NCSW, 5 October to 9 October 2009, the bus company will reward one
specially commended driver with high street gift vouchers. As
well as rewarding a driver, who will be picked at random from those
who receive nominations from the public, Arriva North West will give
a free 4 week bus pass to the member of public who makes the
Debra Mercer, marketing manager for Arriva North West, said:-
“To celebrate this year’s National Customer Service Week we’re
appealing to the people of Liverpool to point out drivers who have
gone beyond the call of duty. It’s also a great opportunity to
reinforce with all our people how important it is to get the
relationship with our customers right.
We are proud of our drivers and we hope that our passengers will
join us in celebrating all that is good about Arriva buses by
helping us to reward these individuals during National Customer
People wishing to commend an Arriva North West employee during NCSW
(5 October 2009 to 9 October 2009) can do so via the Arriva hotline
on:- 0844 8004411, or through the
stating who they are nominating and the reason why, along with their
Customer service skills are a key part of Arriva’s driver training,
with many drivers also following up with a national NVQ
National Customer Service Week is designed to raise awareness of
customer service and the vital role it plays within an organisation.
It’s also an opportunity to say a big thank you to those who work in
customer service for a job well done.
THE average family spends less
than 8 minutes eating breakfast, new research revealed. The
poll of 4,000 UK parents, carried out to mark the start of British
Egg Week, found that the quarter of an hour dedicated to breakfast
20 years ago has now halved. The research also discovered that
families now shun the traditional sit-down breakfast with just a
quarter eating the meal at the table, compared to 49% 20 years ago.
Of those surveyed 26% now sit in front of the TV with their
breakfast on their lap. Not eating a proper breakfast means
45% of Brits end up having a snack mid-morning, with crisps and
biscuits the most popular choices.
A spokesman for British Lion eggs, which carried out the study,
said:- ''Increasingly busy lifestyles are impacting on
families eating a proper breakfast which is vital for energy levels
and concentration. Eating a nutritious breakfast is essential,
and it is well worth getting up 10 minutes earlier each morning to
make sure you have time for a decent meal to keep you going
throughout the day. Not only will it keep your energy levels
up so you are at your best while you are at work but it will stop
you snacking on high fat foods. 'Eggs are especially good at
controlling the urge for a snack as research shows they help to keep
you feeling fuller for longer.''
The poll revealed that a lack of time could be the reason for no
longer eating breakfast as a family as Brits today spend almost 19
minutes showering, getting dressed and doing their hair. On
top of that, another 15 minutes is spent making lunches and getting
children ready to leave the house, leaving little time left to eat.
Public’s Views Influence World Heritage Plans
document which addresses key planning and conservation issues in
Liverpool’s World Heritage Site is set to be revised following a
public consultation exercise.
The proposed Supplementary Planning Document (SPD) for the site aims
to give clarity to developers and encourage them to bring forward
high-quality schemes while still preserving the city’s outstanding
architectural heritage. A total of 37 written responses from
individuals and organisations were received during the 2 month
consultation period, and there were a large number of points made
during 2 public exhibitions and 10 presentations given on the issue
which were attended by hundreds of people.
“We were very pleased with the level of response – both in
terms of the numbers of responses and the constructive nature of the
suggestions made. It shows the
high level of interest and pride there is locally in the World
Heritage site. The whole purpose of the consultation was to
get people’s views and suggestions, and wherever possible we have
tried to incorporate them into the final document. In some cases
this has not proved possible, as some were contrary to national and
local policies and others conflicted with other suggestions.
One of the major issues we have had to consider has been the
Liverpool Waters project. We have had discussions with Peel Holdings
and now have a clearer understanding of what their plans are and
will try to accommodate their proposal in a more flexible way.
Overall this is a very positive document which balances the need to
preserve Liverpool’s unique architectural heritage with the
encouragement of high quality developments.”said Councillor Peter Millea, Liverpool’s
Executive Member for Assets and Development.
Among the responses were:-
• Unanimous support for the SPD’s overriding aim: “To provide
a framework for protecting and enhancing the outstanding universal
value of Liverpool – Maritime Mercantile City World Heritage Site,
while encouraging investment and development which secures a healthy
economy and supports regeneration”
• A broad consensus about strengthening regeneration aspects in the
SPD. It is now proposed to give more emphasis to regeneration
opportunities in the World Heritage site and its buffer zone and it
includes more references to the positive aspects of new buildings
• General consensus that active uses in the docks should be promoted
• Great support for the importance of protecting key views while
recognising that the city must evolve. It is recommended that the
SPD should incorporate additional key views and landmarks buildings
and provide greater clarity on how they will be considered
On the issue of tall buildings, there were conflicting views with
some respondents opposing the principle of further tall buildings
and others not wanting any restrictions on their location. The
SPD now identifies a location for a cluster of tall buildings at the
site of the former Clarence Dock Buildings (Central Docks) – as well
as previously identified sites in the Commercial District and the
Southern Gateway – and a site for mid-rise buildings on the quayside
north of Salisbury Dock and Collingwood Dock.
A number of organisations called for more use to be made of the
World Heritage Site to drive investment, regeneration and tourism in
the city. In response to this, a summit meeting of key decision
makers in the city is to be held before the end of the year to look
at this aspect of the site. A bid has also been made for
Heritage Lottery Funding to improve heritage education and
The recommended revisions to the SPD will be considered by the city
council’s Executive Board on 9 October 2009.