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Southport and  Mersey Reporter -  Your free online newspaper service covering the Merseyside region - (Greater Liverpool).
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Issue:- 20 March 2014

NORTHERN RAIL REPORTS REDUCTION IN ASSAULTS ON STAFF

Northern's Rail Response Team await the arrival of a service on the Real Ale Trail

TRAIN operator, Northern Rail, has released figures showing a large reduction in the number of assaults on its employees.  Physical assaults against staff were down 38% year on year in 2013, with 95 reported incidents taking place, half the number they were in 2009 (186).

Gary Stewart, Northern's Safety and Assurance Director, comments:- "We are very encouraged by the reduction in incidents and this is due to a number of initiatives we have worked hard on over recent years. We have implemented a successful 'Stay Safe' conflict avoidance programme that trains our frontline teams on how to deal with potentially threatening situations and provides them with the tools to diffuse them calmly. Our 'Stay Safe' roadshows run throughout the year to reach as many of our employees as possible around our network.  Alongside our industry partners the British Transport Police, we have also run operations to resolve issues on specific lines of routes where alcohol related problems have been prolific. We want to ensure our employees and customers feel safe and that others understand we will not tolerate anti-social behaviour or excessive alcohol consumption on-board our services."

Northern's specialist 'Rail Response Team‘, patrols the network to tackle anti-social behaviour, and increased its level of activity last year, supporting front line employees and customers, helping to control crowds and keep the peace when required.

Northern installed 23 additional CCTV systems in 2013, bringing the number of stations covered up to 195, giving customers added peace of mind and providing a deterrent to would be criminals.

Gary also adds:- "Any assault on a member of our staff is completely unacceptable and every one of them has the right to feel safe while they carry out their duties. To see such a large reduction in incidents is very positive and our employees are certainly seeing the benefit of the programmes we have in place. We expect to the see the number continue to decrease as we keep our focus on making the railway a safe place to work and travel."

The number of staff physical assaults is at a low level of 1 assault per 1.02 million customer journeys, which is the best it has been since the franchise began in 2004.

Lord Mayor helps 'super parents' graduate

A GROUP of Liverpool 'Super Parents' are about to graduate – and Lord Mayor Gary Millar is handing down the honours.  A total of 18 local families whose children attend Belle Vale Community Primary School have completed the FAST – Families and Schools Together – programme, which offers help and support for parents and carers to help them builder stronger relationships with each other, and with school.

Funded by Save the Children in association with Middlesex University, the scheme delivers training to school, parent and community partners who provide an eight week programme where families work together through games, workshops, exercises and discussions, to help empower parents as role models.

An important part of the programme is a weekly family meal prepared by participating families. Parents of children aged from nursery up to year five have been taking part.

Headteacher Janette Walker said:- "We're delighted that the Lord Mayor is presenting our parents with their graduation certificates.  We have been absolutely delighted that so many of our parents and staff have been able to give up their time to organize and deliver the project. Without their commitment, it just couldn't have happened.  Being a parent isn't easy and schools are well placed to provide help, support and guidance and this is why we are delighted to have delivered this project in partnership with FAST."

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