Southport Reporter (R) Online Nespaper for Merseyside

Read our Tracking & Cookie Usage Policy

 

Terms and Conditions

Southport and  Mersey Reporter -  Your free online newspaper service covering the Merseyside region - (Greater Liverpool).
Covering the news in and around Merseyside

MERSEY REPORTER

Click on here to email our news room today!

Email

 

 
Your free online newspaper for Merseyside
   
This website is licence to carry news from Vamphire.com and UK Press Photography.

  RSS

 

Latest Edition

Archive

Shop

Order Photos  Help Client Admin Advert Options

Updated news stories weekly.  Published online only every Friday Night.

Your online newspaper.   Your words.

Issue:- 16 January 2015

North West businesses dissatisfied with their broadband service

NEW FSB research finds criticisms over reliability, speed, service levels and switching despite the growing importance of broadband for business.

A total of 30% of small business owners across the North West said they are 'somewhat unsatisfied' or 'very unsatisfied' by the overall broadband service for their businesses, according to a survey carried out by the Federation of Small Businesses.

34% say the same about the reliability of their broadband specifically. Further, 40% are unsatisfied with upload speeds and just under 43% with the download speeds they experience.  In addition, in excess of 35% are dissatisfied with their mobile voice coverage and more than 37% with their mobile data coverage. However, landline reliability fares better with slightly fewer than 14% not satisfied with this.

Service levels and switching


When there are problems with the service, almost 32% are dissatisfied with the speed of fault repairs and just under 32% with the customer service they receive. 19% experience daily problems with their broadband.

Despite this, 30% are not satisfied with the ease of switching providers. In all, almost 31% are dissatisfied with the length of their contracts and slightly fewer than 33% with the clarity of contracts.

The importance of broadband for business


The importance of broadband for business is clear. In all, just over 76% of FSB members in the North West say email is 'critical' and that it is 20% 'very important.' For web browsing it is 42% and 31%, engaging with customers is 50% and 30%, engaging with suppliers 35% and 33%, marketing 35% and 31% social media 17% and 17% and internet banking is 43% and 40% respectively. For online trading it is 25% and 15%. A total of 10% of North West businesses surveyed say broadband is critical for exporting and just under 11% that it is very important. In every area FSB members indicate that this importance will increase over the next two years.

'2–speed digital economy'

Across the UK as a whole, the FSB has uncovered a '2-speed digital economy,' with 49% of rural small businesses dissatisfied with the quality of their broadband provision - almost double the level of dissatisfaction compared to urban small businesses (28% dissatisfied).

Elaine Moore, Chairman of FSB Merseyside, West Cheshire and Wigan the Federation of Small Businesses, said:- "Doing business online is becoming increasingly important - some 96% of FSB members say broadband is a key business requirement; so it is very concerning that we are still in a situation where more than a third of small businesses in the North West view their unreliable connection as a major barrier to growth.  These gaps and weaknesses; including the '2-speed digital economy' between rural and urban areas; need to be addressed as a matter of priority with a minimum of 10 Mbps to all business premises by 2018/19, and a pledge to deliver minimum speeds of 100Mbs to all by 2030."

Improvements to the UK's broadband provision have been made in recent years, with 16% of rural businesses now having access to super fast broadband and more packages targeted at the needs of business, but the FSB believes that more could be done. The Government's strategy to deliver 24Mbps broadband to 95% of all users by 2017 is not sufficiently ambitious, especially for the five per cent of mainly rural businesses left receiving just 2Mbps, which is barely sufficient for even basic tasks like sending commercial emails.

As a result of the findings laid out in its 'Fourth Utility' report, the FSB is calling for Government to conduct a comprehensive review of broadband policy. This includes measures to encourage more competition for better packages in the business broadband market, a commitment to accelerate the roll-out of 4G mobile services and prioritisation of fibre-optic provision to business parks and enterprise zones.

News Report Page Quick Flick.

Click on here to go back to this week's home page! News Report Page Quick Flick
Click on this section to see last weeks edition of Southport and Mersey Reporter!

Our radio station phone in message line...   Call us now!

Sign up today for our daily email news service!

Sign up to our Daily Email News Service by clicking here now...

QLocal a for you. Did you know we where the UK's first online only newspaper and we still are?  Here at Southport and Mersey Reporter  we are still at  leading the way for local news.

All email addresses and information is held under the UK's Data Protection Act.

 
Highlighted events that are taking place this month:-

If you have an event and want to get it noticed, let us know by emailing us to:- news24@merseyreporter.com

Click on the event title displayed above to find out about lots more events, as well as dates & times!

Our websites in our online series.   Group navigation, information and useful none group links...
Southport TV - Our online video archive. Liverpool Reporter - Our online music station. Mersey Reporter - OUR HUB WEBSITE.
Southport TV Liverpool Reporter Mersey Reporter Formby Reporter

Add to Google

This is what the moon is doing tonight.  Click on to find out why.

See the view live webcamera images of the road outside our studio/newsroom in the hart of Southport.

Our live Southport Webcam.  To see click live, click on image.

SOUTHPORT CHAT

Show us your location
Please sign our map and let us know where you are  from....

.

News Room Phone Number

(+44)  08443 244 195
Calls will cost 7p per minute, plus your telephone company's access charge. 

Calls to this number may be recorded for security, broadcast, training and record keeping.

This online newspaper and information service is regulated by IMPRESS, the independent monitor for the UK's press.

How to make a complaint

Complaints Policy  -  Complaints Procedure  -  Whistle Blowing Policy

© PCBT Photography & PBT Media Relations Ltd. - Southport Reporter® is the Registered Trade Mark of Patrick Trollope