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Issue:- Saturday, 26 September 2015

New report sheds light on Top Hospital complaints investigated by the Parliamentary and Health Service Ombudsman

A report published recently has revealed that, similar to 2014, the top 3 reasons for Hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014 to 201515) were poor communication, errors in diagnosis and poor treatment.

Non-medical aspects of patient care are cited as a factor in almost ˝ of all complaints investigated by the Parliamentary and Health Service Ombudsman.

Poor communication, including quality and accuracy of information, was a factor in of all complaints.

Other reasons for complaints in this period included staff attitude and behaviour, which were factors in 2 out of 10 complaints.

The report outlines how many unresolved complaints the Parliamentary and Health Service Ombudsman investigated for every acute trust in England and the final decision made.

Parliamentary and Health Service Ombudsman Julie Mellor said:- "We know that there are many factors that influence the number of complaints Hospitals receive, such as organisational size, demographics and whether they actively encourage feedback from patients. I strongly believe that NHS leaders should welcome feedback from patients and recognise the opportunities that good complaint handling offers to improve the services they provide. We are publishing this data to help Hospital Trusts identify problems and take action to ensure trust in the healthcare system remains high."

The report compares the number of complaints the Parliamentary and Health Service Ombudsman investigates to the size of each trust. The size of the Trust is determined by the number of 'clinical incidents' such as outpatient appointments, elective surgery and emergency admissions the trust has carried out. This shows how likely a trust is to receive a complaint about its service.

The report reveals that the number of enquiries the Parliamentary and Health Service Ombudsman has received and investigated about acute trusts, increased in 2014 to 2015, compared to 2013 to 2014:-

► In 2014 to 15, it received 21,371 enquiries about the NHS, compared to 18,870, in 2013 to 2014.

► Of these enquiries, 8,853 were about acute trusts in 2014 to 2015, compared to 8,178, in 2013 to 2014.

► It completed 1,652 investigations about acute trusts in 2014 to 2015, compared to 852, in 2013 to 2014. This rise can largely be explained by the Parliamentary and Health Service Ombudsman in 2013 to 2015 changing the way it handles complaints to undertake more investigations, resulting in it now completing ten times as many investigations in 2014 to 2015 than in 2012 to 2013. It completed 384 investigations, in 2012 to 2013 and 4,159 investigations, in 2014 to 2015.

The Parliamentary and Health Service Ombudsman makes final decisions on complaints which haven't been resolved locally by the NHS in England. In 2014 to 2015 it upheld 36% of the cases it investigated about the NHS and 44% about acute trusts.

Gloryhunter Scores with new Apple watchOS2 App

THE Liverpool based startup Gloryhunter, the real time English football league game, have announced their arrival their new Apple watchOS2 app. The app has been designed to complement the iOS version of the game which launched for the 2015/16 English football league season.

"When we looked at the features that were going to be available as part of OS2, we immediately recognised the potential for Gloryhunter. With WatchOS 2, Apple Watch apps run natively for better performance. For an app like Gloryhunter it's a perfect fit, live scores and match updates, available immediately on your wrist. When creating the Gloryhunter Apple watch app the new WatchOS 2 architecture enabled us to reuse the majority of the iPhone code, development was rapid and efficient." said the game's co-creator Stuart Kay.   Even with the delayed launched of OS2, Gloryhunter will be 1 of the 1st apps, in the app store that full support the capabilities of iOS 9 and Watch0S2. They join 1 of many high tec small North West business, based here in Liverpool to do well in the technology market and demostrates Liverpool's ability to adapt to new challanges, to win!

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Deceased estates notice - Lilian May Jackam

Pursuant to the Trustee Act 1925, any persons having a claim against or an interest in the Estate of Lilian May Jackam (also known as Lillian May) Jackam (Deceased), late of Birch Abbey Rest Home, 55 Alexandra Road, Southport, Merseyside, PR9 9HD, UK, who died on 04/10/2018, are required to send particulars thereof in writing, to the undersigned Solicitors, on or before 24/05/2019, after which date the Estate will be distributed having regard only to claims and interests of which they have had notice. Churches Solicitors, 12 High Street, Fareham, Hampshire, PO16 7BL, UK. Ref:- 'T553015.'

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