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			 HMRC comes out 
			of the office to support customers in Merseyside who need extra help 
			A new, flexible, 
			face-to-face support service for customers who need extra help with 
			their taxes, tax credits and child benefit entitlements will be 
			rolled out in Merseyside by HM Revenue and Customs (HMRC) this 
			spring. 
			 
			Following a successful s7 month trial in the north east of England, 
			the new service will provide expert advisers to resolve issues on 
			the phone, in-depth, in one go. It will also provide mobile adviser 
			support at a range of convenient locations for those who need a 
			face-to-face appointment. 
			 
			The phone advisers will be able to bring HMRC experts together in a 
			single call to resolve multiple issues, without transferring 
			customers around different parts of HMRC to different advisers who 
			each deal with a separate issue.  
			 
			For those who need a personal appointment; HMRC's mobile advisers 
			will meet them at a range of venues, from government and community 
			buildings to a person's own home or business; at a time that suits 
			them.  
			 
			Customers who need extra help on any HMRC issue; from help with a 
			tax return, to assistance with a tax credits claim; will be 
			identified and referred to the new service by both HMRC's existing 
			helpline phone advisers and by voluntary sector partners. 
			 
			Following the launch of the new service in May 2014, the current 
			Enquiry Centre network across Merseyside will close. 
			 
			Ruth Owen, HMRC's Director General for Personal Tax, said:- 
			"HMRC is dedicated to providing help to customers when they need it. 
			The pilot showed that this is a valuable service for those who 
			cannot get the help they need elsewhere. Our Enquiry Centres offer a 
			great service to those who can reach them. But they are spread 
			unevenly across the UK, the number of people using them continues to 
			fall, and our research shows that the majority of customers who do 
			use them don't actually need to. The new service will enable us to 
			tailor help in a way that works better and is more affordable. Our 
			specialised phone service will help customers whose affairs can be 
			resolved over the telephone, and our face-to-face help will be 
			available to those who need it, visiting them at a place convenient 
			to them." 
			 
			HMRC will also make more funding and support available for voluntary 
			sector organisations to help them to deal with customers who turn to 
			them for help. 
			 
			The new service will save customers around £17 million a year in 
			lost time and travel costs, and will save taxpayers over £27 million 
			a year, as a result of the closure of the Enquiry Centre network.
			 
			 
			Only a very small minority of HMRC's 40 million customers ever use 
			one of the 281 Enquiry Centres, and demand halved, from 5 million 
			visitors in 2005/06 to fewer than 2 million in 2013. Some centres 
			are now open just one day a week as a result of the sharp drop in 
			demand. Of the customers using an Enquiry Centre in 2013, just 11% 
			needed a face-to-face appointment.  
			 
			HMRC is discussing the impacts of these changes with staff in 
			Enquiry Centres and its unions. 
			Military charity welcomes Lord 
			Ashcroft's Veterans' Transition Review 
			LORD Ashcroft KCMG PC 
			published the Veterans' Transition Review, on 12 February 2014, his 
			report examining the transition of Armed Forces personnel from their 
			military careers to civilian life at the end of their service.  
			The independent Review has consulted widely with the Armed Forces, 
			the MOD and other government bodies, industry and the 3rd Sector, 
			and has heard directly from hundreds of Service Leavers about their 
			experience of transition.  
			 Ian Waller, Acting Chief Executive 
			for BLESMA; The Limbless Veterans was invited to the review and 
			welcomed the report.  He said:- "We think the review 
			represents genuine progress in recognising the real value of ex 
			servicemen and women in the workplace and encouraging the broader 
			business community to support us. It's also very encouraging that 
			the review is looking at consolidating the military charity sector 
			so that we can all work closer with each other to ensure that our 
			Armed Forces are getting the best support and advice from the 
			relevant people." 
			 
			In his role as the Prime Minister's Special Representative on 
			Veterans' Transition Lord Ashcroft has considered the policies and 
			provision for Service Leavers in areas including education, 
			training, employment, health, housing, welfare, finance and 
			information. He has also looked at the operation of Service 
			charities and the role of advocacy, including the delivery of the 
			Armed Forces Covenant. BLESMA; The Limbless Veterans is the national 
			charity for all limbless service men and women, their widows and 
			dependants. It was formed in the years following the First World War 
			and became a national charity in 1932. 
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			 Puppy 
			Socialisation Plan launches to get Britain's dogs back on track! 
			ALMOST 1 in 5 dog owners 
			admit that they are never or rarely in control of their dogs when 
			out on a walk and half claim to be embarrassed by their dog's 
			behaviour in public, according to research from dog welfare 
			organisations, the Kennel Club and Dogs Trust. 
			 
			The research shows that puppies that weren't properly socialised and 
			introduced positively to new situations in the earliest months of 
			their life are the most likely to give their owners trouble. With 
			12% of dogs being given away due to easily avoidable behaviour 
			problems, urgent action needs to be taken to give dogs a better 
			start in life. 
			 
			Common problems that owners face on a frequent basis include their 
			dogs jumping at people (29%), their dogs being anxious of being left 
			alone (26%), their dogs being scared of people with facial hair 
			(18%) and their dogs being fearful of household appliances (13%). A 
			further 55% say that their dogs have been known to show antisocial 
			behaviour (such as barking, growling, snapping or biting) towards 
			other dogs, and 35% show antisocial behaviour towards people. 
			 
			However, the research also showed that dogs who were well socialised 
			and had positive experiences of other dogs, children, a range of 
			people and noises in the home and outside of it, are significantly 
			more likely to be well-mannered and confident adult dogs. 
			 
			It showed that dogs that were not well socialised were 25% more 
			likely to show antisocial behavior (barking, growling, snapping or 
			biting) towards other dogs and almost twice as likely to show 
			antisocial behavior towards people, than those dogs that had been 
			well socialised as a puppies. On many occasions these antisocial 
			tendencies are driven by anxiety or fear, with dogs that were poorly 
			socialised as pups being three times more likely to show anxiety 
			around new people, and twice as likely to show anxiety around other 
			dogs and new household noises, compared to those that were well 
			socialised.  
			 
			To help tackle the problem of poor socialisation, the Kennel Club 
			and Dogs Trust have launched the first ever step-by-step Puppy 
			Socialisation Plan for breeders, rehoming centres and then new 
			owners to follow. The plan lays out steps that will build puppies' 
			confidence around everything from household appliances and traffic 
			noises, to new ground surfaces, and a range of people, from those 
			with hats and beards, to children. The breeder or rescue home will 
			work through the first eight weeks, recording each step through a 
			series of diary entries, photos or videos and this is then passed 
			onto the new owner to continue. 
			 
			Carolyn Menteith, a Kennel Club Accredited Instructor who developed 
			the plan for the Kennel Club and Dogs Trust, said:- "The first 
			four months of a pups' life are when a puppy is developing his soft 
			skills; in other words his social behaviours and how he responds to 
			new and novel things. Failure to expose them to a wide range of 
			different experiences in this early period means that they often 
			struggle to deal with new situations later on. A lot of the problems 
			that we see in dogs, from aggression to all the behaviours that 
			arise through fear such as noise phobias and separation issues; as 
			well as poor learning skills and many training problems; can be 
			prevented if they are taught lots of new experiences from the very 
			beginning." 
			 
			Caroline Kisko, Kennel Club Secretary, said:- "We must 
			remember that most behavioural problems in dogs, including 
			aggression, noise phobia, separation anxiety, over-reactivity and 
			learning problems, are not down to the dog wanting to be bad but are 
			often because they are fearful, anxious or struggling to know how 
			they should deal with a situation. This research overwhelmingly 
			shows that putting in the hard miles at the beginning, when it comes 
			to early socialisation and exposure to new experiences, will reap 
			rewards in terms of a dog's future behaviour and state of mind. We 
			trialled the Puppy Socialisation Plan amongst some of our Kennel 
			Club Assured Breeders and both breeders and dog owners who have used 
			it have said that they've never had such calm or well adjusted dogs. 
			We urge breeders and puppy owners to use the plan so that dogs are 
			happier and more obedient, which will solve lots of problems in the 
			long run." 
			 
			Clarissa Baldwin, Dogs Trust Chief Executive, said:- "One of 
			the major reasons that dogs are handed in to rehoming charities such 
			as Dogs Trust is behaviour issues; in many cases easily avoided 
			behaviour issues. Our specialist training and behaviour staff work 
			hard to help dogs with such problems and most are successfully 
			rehomed as a result. The Puppy Socialisation Plan is used across our 
			network of 18 rehoming centres and we encourage new owners to 
			continue the plan once their 4 legged family member is home to 
			ensure they remain as happy and well-socialised as possible. Dogs 
			are expected to fit into many different family units which could 
			include any combination of adults, children, dogs, cats and much 
			more. They will have to accept the often loud and unpredictable 
			sounds of their new homes; they will have to learn to be left alone 
			when we can't take them out; they need to learn not to herd 
			children, chase the cat, knock over granny, steal the Sunday dinner, 
			or threaten the postman, or anyone else! It's up to us, as their 
			carers, to provide them with the early groundwork in order to cope 
			with all the varieties of life." 
			 
			To find out more about the Puppy Socialisation Plan visit:- 
			
			thepuppyplan.com.   |