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Weekly Edition - Published 01 August 2015

 

Local News Report - Mobile Page

 

Liverpool Lord Street business manager takes home the 'Ray Kroc Award' for outstanding customer service

VICKY Ellison, business manager of the McDonald's Restaurant on Lord Street in Liverpool, has won a Ray Kroc Award, an accolade that recognises the top performing McDonald's managers in Europe.

Vicky was 1 of only 67 McDonald's business managers in Europe (representing the top 1% of the region) to receive the honour, which includes a cash prize and a trophy. Vicky has worked for McDonald's for over 20 years and was awarded her prize at the Ray Kroc Awards gala event in Prague hosted by Doug Goare, President of McDonald's Europe.

A deserving winner of the award, Vicky 1st joined the business as a crew member in 1994 and has since progressed to her current role of business manager. Vicky is a hard working leader who believes in her team. She has worked in the McDonald's restaurants in Edge Lane Retail Park and on Huyton Hey Road, which are some of the busiest in the UK.

Winner, Vicky Ellison said:- "I considered it a huge honour just being nominated, but to actually win the Ray Kroc award is a fantastic achievement. I have been part of the McDonald's team for over 20 years now, and this is definitely the highlight of my career. Winning the award wasn't just down to me, it was definitely a team effort in my eyes. I'd like to thank all the managers and crew members who have worked with me, as well as my manager for all their support, as I certainly couldn't have done this without them."

McDonald's franchisees and regional staff nominated restaurant managers for the Ray Kroc Awards to recognise their hard work, dedication, and commitment to McDonald's and its customers. From there, a selection committee of representatives from McDonald's Europe operations, training, and human resources teams selected the award winners.

Tony Higdon, Operations Manager for McDonald's company owned restaurants across Merseyside and Cheshire also commented:- "It is a fundamental part of the McDonald's ethos, to maintain a culture that rewards and recognises top performing employees, and there isn't a more fitting way than with a European accolade like this. Vicky has been recognised for her outstanding results in all areas of performance, including quality, service and cleanliness, people and sales, and evidence of an exceptional customer experience culture within her restaurant. I am very proud to see her going the extra mile to make each visit special for every one of our customers."

As 1 of the largest employers in Europe, McDonald's recognises that good people practices lead to a better customer experience and the Ray Kroc Awards are just one of the numerous workplace initiatives McDonald's has introduced in Europe.  A job at McDonald's has also been proven to provide a real opportunity for progression with around 90% of Restaurant Managers starting their careers as Crew Members.

 

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