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Weekly Edition - Published  5 December 2015


Local News Report - Mobile Page


Usdaw exposes the truth behind Shop Direct call centre closures in Aintree and Bolton

USDAW officials have been shocked to discover the truth behind the closure of 2 North West call centres run by Webhelp for Shop Direct owners of the popular Very and Littlewoods brands.

The closure of the Aintree and Bolton Call Centres, confirmed now, will result in the loss of over 700 jobs across both sites.

The company originally said the closures are a result of customers preferring to shop online rather than ring call centres. However, talks with Usdaw have now revealed that the Aintree and Bolton sites could easily have dealt with the move to online shopping at little or no extra cost, but the company has rejected all the union's counter proposals to save jobs.

The real reason for the closures is to move the jobs to a South African call centre where staff are paid just £2.39 per hour.

Usdaw also believes that the decision to close Aintree and Bolton was taken many months ago and that Webhelp will ultimately close its Cardiff site, shipping those jobs to South Africa too.

Mike Aylward - Usdaw Divisional Officer says:- "Our members are on the floor after hearing the truth behind this morally bankrupt decision to close Aintree and Bolton. No British worker can compete with £2.39 per hour and they shouldn't have to. Companies should have loyalty to the workforce and communities that have made them what they are."

Usdaw will now be holding a ballot of all its members on the Aintree and Bolton Sites to ask them whether they want to take industrial action to oppose the closures. The union has challenged the business to be honest with their customers and ask them whether they would like the Very and Littlewoods call centres to move to South Africa.


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