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Merseyrail is Top Regional
Operator in the National Rail Passenger Survey
MERSEYRAIL has once again achieved the
highest score among regional operators in the National Rail Passenger Survey
published, securing 90% for overall satisfaction. This is 5% points
above the regional average and 10% points above the average score for
national operators.
The bi-annual survey is conducted by independent consumer watchdog, Transport
Focus, and is a respected industry barometer.
Other highlights include:-
► Merseyrail achieved 91% for punctuality and reliability, which is the highest
score among franchised operators.
► Merseyrail customers were the happiest in
the country for value for money for the price of a ticket, scoring 74%, compared
with a regional average of 61%.
► 95% of people polled were satisfied with the
frequency of trains on the route, a slight increase on spring 2015.
► Scores for overall satisfaction with both
stations and trains jumped by 2% points to 89% and 88% respectively.
► Scores for train cleanliness, inside and
outside of the train, both saw a hike of 6% points, following the
internal and external refresh of the fleet.
*These scores are vs spring 2015 results
Jan Chaudhry-van der Velde, Merseyrail's managing director, commented:-
"We've seen some promising results, both for stations and trains this time, but
one of our main stations, Moorfields, serving Liverpool's business district, has
been undergoing refurbishment this year, and this is likely to have affected our
scores. With extensive track renewal work planned on the Wirral line next year,
we will work especially hard with partners, Merseytravel and Network Rail to
provide a high quality of service to our customers in the Merseyside area and
surrounding Region, enabling
them to make their journeys as smoothly as possible."
Said Liam Robinson, chair of Merseytravel:- "We are incredibly proud of
the Merseyrail network and its consistently high scores for customer
satisfaction, reliability and value for money. This is both testament to the
local management of the rail network and Merseyrail's dedicated staff.
Merseyrail is central to our long term rail strategy and through new trains, new
and revamped stations and potential network expansion, customers and the City
Region can only benefit further." |
