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North West Care Home graded
'outstanding' by Care Quality Commission
Photographs with thanks to
Tarleton Photography
IN the world of social care it is the
holy grail; to achieve an 'Outstanding' grade by the care regulator, the Care
Quality Commission (CQC). Only 1% of all 40,000 UK care providers are graded
'Outstanding' in recognition of those providers that are truly exceptional, care
innovators and those who deliver extraordinary care to those they are entrusted
to look after.
Southport based Rosebank Care Home for adults with learning disabilities have
just achieved this highest of care accolades. Owned by Jonathan and Joanne
Cunningham and with Registered Care Manager Gill Young, Rosebank becomes one of
the 1st Merseyside Care Home to achieve this unique care award. The home was
inspected in November yet was informed 3 weeks ago of their grade.
"We are absolutely delighted that the
consistent hard work of all our staff has paid off. It is a true recognition of
our exceptional care team and their vocational dedication to our residents. The
quality of our care was evident the moment CQC turned up." said
Jonathan.
CQC specifically graded the Home's leadership and quality of care as
'Outstanding.' Innovative use of IT, prolific social media and filming, pet
therapy and advanced IT communications with staff, residents and relatives made
this home stand out from all others. Specifically Rosebank was able to evidence
that they were at the forward edge of care trials and were recognised as
significant influencers in care via social media. Rosebank's willingness to
share best practise with other care homes was also a major factor for the
Rosebank award. Jonathan said:- "CQC commented that few care providers
share ideas and in the manner that Rosebank Care Home do"
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North,
said:- "We found the quality of care provided at Rosebank Care Home in
Southport to be outstanding. People told us that they were extremely happy with
the level of care that they received and we saw a relaxed, homely atmosphere. It
was impressive to see the way that Rosebank had harnessed new technology and
social media to engagement with not just people using the service, but their
relatives and even stakeholders. People told us this approach had an extremely
positive impact on them and this was clear to see. We were also impressed with
the lengths that staff went to, to ensure that people's care was responsive to
their needs. We saw staff rewording information for people when they didn't
understand it and also that people had choice and control over their lives. The
whole team should be very proud of the service they are providing."
Owner Joanne Cunningham said:- "At a
time when the media is all too often full of tales of poor care delivered by
failing care providers it is a delight to promote and advertise that there are
good and outstanding care providers going the extra 100 miles for their lovely
residents! We aren't interested in compliance what we deliver is far beyond the
minimum level set by CQC. What Rosebank does is a true honour to serve our
residents to fulfil and enjoy the best life ever! We are humbled by this award."
For any NW care providers that would like to visit
Rosebank Care Home and see
the features, systems and ideas that allowed it to achieve this award then they
are encouraged to contact its owner Jonathan Cunningham on:- 01704 320008 or
contact them via email. to arrange a
visit and tour. "It is all about sharing ideas and best practise!"
said Jonathan.
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