Merseyrail Tops National Rail Passenger Survey
CUSTOMERS have once again given the thumbs up to
Merseyrail, as the rail operator scooped the highest score, 95%, among all
franchised operators in the National Rail Passenger Survey, in autumn 2016.
This follows the publication of the Which's annual train survey last week, where
Merseyrail also came top for overall satisfaction.
It is the 2nd time that Liverpool's Merseyrail has been awarded the highest
score in the NRPS poll, our best overall autumn satisfaction score and the
second best ever for Merseyrail; with just 1% point less than 96% secured in
The bi-annual survey is conducted by independent consumer watchdog, Transport
Focus, and is a respected industry barometer.
Our score is 13% points above the regional average, 2% points above the same
period in autumn 2015 and 5% points above the last survey that took place in
We outperformed all other regional operators in 33 of the 37 factors, and all
station factors were better than the regional score.
► Merseyrail passengers are the most content for value for money
of the price of a ticket
► Merseyrail passengers are the happiest with regards to
punctuality and reliability
► Merseyrail passengers are the most
satisfied in the category, 'sufficient room for all passengers to
► Merseyrail passengers are the most satisfied with the station
This is in comparison with all franchised operators.