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Weekly Edition - Publication date:- 2017-01-28

-en Southport & Mersey Reporter

Local News Report  - Mobile Page


Merseyrail Tops National Rail Passenger Survey

CUSTOMERS have once again given the thumbs up to Merseyrail, as the rail operator scooped the highest score, 95%, among all franchised operators in the National Rail Passenger Survey, in autumn 2016.

This follows the publication of the Which's annual train survey last week, where Merseyrail also came top for overall satisfaction.

It is the 2nd time that Liverpool's Merseyrail has been awarded the highest score in the NRPS poll, our best overall autumn satisfaction score and the second best ever for Merseyrail; with just 1% point less than 96% secured in spring 2012.

The bi-annual survey is conducted by independent consumer watchdog, Transport Focus, and is a respected industry barometer.

Our score is 13% points above the regional average, 2% points above the same period in autumn 2015 and 5% points above the last survey that took place in spring 2016.

We outperformed all other regional operators in 33 of the 37 factors, and all station factors were better than the regional score.

Other highlights:-

► Merseyrail passengers are the most content for value for money of the price of a ticket

► Merseyrail passengers are the happiest with regards to punctuality and reliability

Merseyrail passengers are the most satisfied in the category, 'sufficient room for all passengers to sit/stand'

► Merseyrail passengers are the most satisfied with the station

This is in comparison with all franchised operators.


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