Hospital Trust awarded
£50,000 to improve maternity services feedback
SOUTHPORT and Ormskirk Hospital NHS
Trust has been awarded £50,000, by NHS England, to explore innovative ways to use
women's and their partners' feedback to improve maternity services.
A judging panel from NHS England and the Department of Health, who selected the Trust
as 1 of 3 winners, from almost 50 applications, for support from the Maternity
Challenge Fund, which was set up in 2016 to encourage new approaches to using
feedback to drive improvement in the experiences of women and their families
while they are receiving maternity care.
Trusts were invited to apply for funding set up to support further advances in
this area, linked to the overarching ambitions of Better Births.
As well as Southport and Ormskirk Hospital NHS Trust, other winning trusts are
Gloucester Hospitals NHS Foundation Trust and Northumbria Healthcare NHS
The emphasis for this second round is on projects that continue to focus on
service improvement, but also address 1 of the following areas of potential use
for patient feedback in any service:-
► Making the best use of feedback given about individual clinicians or other named
staff, for example, how the Friends and Family Test or other tools for gathering
patient feedback could potentially contribute to such things as revalidation of
clinicians, staff recognition schemes or individual staff performance management
► Exploring the potential to attribute feedback
to named patients where they choose to identify themselves, in pursuit of
improving their individual care or finding out more about areas of concern.
► Ted Adams, Consultant Obstetrician and Gynaecologist, at Southport and Ormskirk
Hospital NHS Trust, said:- "Many large organisations use customer feedback
to improve what they do and we're no different. We want to use modern ways of
asking our patients what they think about our care so that we can speed up our
response to our patients. We must also support our staff to use the feedback
they receive positively."
Kath Evans, NHS England's Maternity Experience of Care Lead, said:- "This
year's Maternity Challenge Fund projects provide a real opportunity to explore
how we can get even more value from the feedback that women and their partners
give. These initiatives will explore whether, and how well, information about
their experiences can be used to enhance what happens at an individual level.
Each of these pieces of work has the potential to identify really innovative
approaches that could benefit maternity services and families across the country
and we're delighted to be able to support the 3 trusts in putting their great
ideas into practice."