Patients rate The
Clatterbridge Cancer Centre as one of the best Hospitals in the country
at The Clatterbridge Cancer Centre NHS Foundation Trust have once again
rated the Hospital among the best in England. Results published in the Care Quality
Commission's Inpatient Survey for 2016, saw the specialist Merseyside centre
named as 1 of the top 3 Hospitals for Overall Experience. The Clatterbridge Cancer Centre was ranked
"Better" than other Hospitals in 10 categories. They included crucial areas
such as Care and Treatment, Nurses, Doctors and Waiting Lists.
This survey looked at the
experiences of 77,850 people who received care at an NHS Hospital in July
2016. Between August 2016 and January 2017, a questionnaire was sent to
1,250 recent inpatients at each Hospital Trust. Responses were received from
217 patients at The Clatterbridge Cancer Centre.
Patients were asked to answer questions about different aspects of their
care and treatment. Based on their responses, each NHS trust was given a
score out of 10 for each question.
Each Hospital Trust also received a rating of:- "Better", "About the
same" or "Worse" for how it scored in comparison to others.
For Waiting Lists and Planned Admissions, The Clatterbridge Cancer Centre
achieved 9.6/10. For the section:- 'Waiting to Get a Bed,' the mark was also
9.6/10. The score for cleanliness of a room or ward was 9.7. Patients scored
the Trust at 9.1/10 for Operations and Procedures. They were all the highest
score achieved in the survey.
In patients at The Clatterbridge Cancer Centre gave their 'Overall Experience'
a mark of 9.1/10, the second highest rating in the whole country. Only one
other trust achieved the same score, while one Hospital scored 9.2. The results from the survey are a crucial way
of improving quality of care.
Helen Porter, Director of Nursing and Quality
at The Clatterbridge Cancer Centre, said:- "We really value the
opinions of our patients and are always delighted to receive feedback from
the people we treat. It is
extremely rewarding to see the professionalism and expertise of our staff
recognised in this way and we will continue to strive to deliver the very
best of care."
A full copy of the survey is available by visiting the Care