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Weekly Edition - Publication date:- 2017-01-07

-en Southport & Mersey Reporter

Local News Report  - Mobile Page


80th Anniversary of the 999 emergency call service

ON Friday, 30 June 2017, it was the 80th Anniversary of the 999 emergency call service and Merseyside Police marked the occasion by highlighting how the service has developed in the intervening years, and the various other ways in which people can now contact the emergency services.

The 999 service is the world's oldest emergency call telephone service and was 1st introduced in London, on 30 June 1937, following a fire the previous year in which 5 women were killed.

The following notice in the Evening News on the day of the launch advised the public how to use the service:- "Only dial 999... if the matter is urgent; if, for instance, the man in the flat next to yours is murdering his wife or you have seen a heavily masked cat burglar peering round the stack pipe of the local bank building. If the matter is less urgent, if you have merely lost little Towser or a lorry has come to rest in your front garden, just call up the local Police."

Since the 1930's, technology has been revolutionised and people now live their lives and communicate in a completely different way. With the advent of mobile phone and internet technology, there are now more ways to get in touch than ever for members of the public in Merseyside.

Chief Superintendent Ngaire Waine, head of the force Contact, Crime and Resolution department, explains:- "On average we receive 2500 calls a day to Merseyside Police and between 18:00 and 20:00 of those calls are non-urgent calls, which don't require immediate Police attendance. In December 2016, we introduced a new appointment system for non urgent callers to the Police. This now means that instead of waiting for the 1st available patrol, we will work with the caller to arrange a time that is convenient to them, either at their home address, or their local Police Station. We hope that the new system will make the caller's experience of Police contact more convenient and less stressful, by providing a time and location that is convenient to them and fits in with their work and family schedule. Members of the public can report non urgent crimes in a number of other ways. We have the:- 101 non emergency number, a direct email account , or alternatively there is the possibility to report online, via the force website. A member of the Contact, Crime and Resolution department will access the email and website crime reports and contact the caller to give and advise and where required arrange for an appointment with an officer. We are committed to ensuring that our communities are at the heart of everything we do and we are consistently looking at how we can change the way we work to ensure that we provide an efficient and effective service. Whilst we can do everything possible to try and make our systems more effective, I would like to take this opportunity to appeal to members of the public to help us make sure that when they call the Police it is because they need us. There are still a lot of people out there who call the Police in relation to incidents which do not require a Police service. We receive calls about all sorts of issues from rat infestations, to cats up trees and blocked drains, because people aren't sure who they should contact. These types of calls can put extra pressure on our call handlers and could slow down their ability to respond to a caller who is in urgent need of a Police response. If you're not sure whether it is a Police matter there is a nationally managed website and App via:-, which can point you in the right direction and give you advice."

People are reminded 999 should only be used when:-

►  A crime is happening now.
►  Someone is injured.
►  You, or someone else, is in danger.
►  The person who has committed the offence is still there or is nearby.

Examples of when you might call the new 101 service for:-

►  "My car has been stolen from my driveway"
►  "My car was vandalised last night"
►  "My house was burgled whilst I was on holiday"

For more information or to report a crime online and for information about the 999 or 101 services visit:- Merseyside.Police.UK.


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Southport Reporter (R) Bourder




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