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Weekly Edition - Publication date:- 2018-20-01

-en Southport & Mersey Reporter

Local News Report  - Mobile Page

 

Phone Bills and 'unlimited' TXT messages

IF you are a mobile phone user, you probably use TXT messages. TXT messages are a convenient and useful way to send and receive information and to have short conversations. Most people who have 'unlimited text' messages on their tariffs might suddenly find it is not as unlimited as they would expect. Many of us know that picture messages, in the UK, will result in an extra charge, but you might not be aware that on some networks, your text might have turned into a picture message until your bill arrives. Because, as we have recently found out, on o2's website states about your text-

You've included a symbol, emoticon or emoji.

You're sending a group text.

The message is too long.

The message has a subject line.

Sending a text with or without attachments to an email address will always be charged as an MMS.

This is a common issue we have found out and not just on o2. In a statement on Twitter to us, o2 UK said:- "This is a phone feature and not something we're able to control we're afraid."  We do stress that this is not just an o2 related issue, but this happens on other networks as well, so do check your providers terms and conditions around text message delivery and sending.  If you are not a prolific texter and have never gone over your limit before, you might be in for a shock if you do go over and you have not checked... Also sending Christmas and New Year group messages might land you with a very big phone bill, if you group send your messages. What we want to know is, have you experienced higher bills than you expected? Did you get told that your handset might send more characters than your txt limit, as say, on o2 of 160 characters. If you got your hand set form any UK network, were you warned that your 'unlimited text' plan has a limit on how many characters your can send? The other question we are interested is, were you told that your phone can go over this, when you received your handset? Please email us to:- News24@SouthportReporter.com if you have any thoughts our views on this issue. We would also ask if you are willing for us to include your comments as examples to both Ofcom and our local MPs for comments about this issue, please indicate you are OK with that. If you agree, but don't want your name or contact information provided to them, also please indicate this, and we will remove them from the comment before sending......  We also have a Twitter Poll about this issue that will be open until Monday, 22 January 2018, about this issue. If you would like to take part, please click on here.

 

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